{"id":4569,"date":"2018-12-28T19:40:21","date_gmt":"2018-12-28T17:40:21","guid":{"rendered":"https:\/\/www.capote.gr\/sinxes-erotisis\/"},"modified":"2022-05-18T13:35:03","modified_gmt":"2022-05-18T10:35:03","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.capote.gr\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"

[vc_row full_width=”stretch_row_content_no_spaces” full_height=”yes” columns_placement=”top” equal_height=”yes” content_placement=”top”][vc_column css=”.vc_custom_1545640872508{padding-right: 4vw !important;padding-left: 6.5vw !important;background-color: #e6c1c1 !important;}” offset=”vc_col-lg-4 vc_col-md-5″][vc_row_inner][vc_column_inner offset=”vc_hidden-sm vc_hidden-xs”][vc_empty_space height=”10vw”][vc_custom_heading text=”FAQs” font_container=”tag:h2|font_size:72px|text_align:left|color:%23000000|line_height:72px” use_theme_fonts=”yes”][vc_empty_space height=”20px”][vc_custom_heading text=”Please have a look at our frequently asked questions.” font_container=”tag:p|font_size:30px|text_align:left|color:%23000000|line_height:40px” use_theme_fonts=”yes”][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner offset=”vc_hidden-lg vc_hidden-md”][vc_empty_space height=”80px”][vc_custom_heading text=”FAQs” font_container=”tag:h2|font_size:62px|text_align:center|color:%23000000|line_height:72px” use_theme_fonts=”yes”][vc_custom_heading text=”Please have a look at our frequently asked questions.” font_container=”tag:p|font_size:20px|text_align:center|color:%23000000|line_height:30px” use_theme_fonts=”yes”][vc_empty_space height=”30px”][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column offset=”vc_col-lg-8 vc_col-md-7″ css=”.vc_custom_1545636776711{padding-right: 7vw !important;padding-left: 7vw !important;}”][vc_row_inner][vc_column_inner offset=”vc_hidden-md vc_hidden-sm vc_hidden-xs”][vc_empty_space height=”12vw”][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner offset=”vc_hidden-lg vc_hidden-sm vc_hidden-xs”][vc_empty_space height=”14vw”][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner offset=”vc_hidden-lg vc_hidden-md”][vc_empty_space height=”40px”][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_custom_heading text=”Shopping Information” font_container=”tag:h3|font_size:50px|text_align:left|color:%230446a9|line_height:50px” use_theme_fonts=”yes”][vc_empty_space height=”50px”][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1545639505775{margin-bottom: 30px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text]<\/p>\n

How can I place an order?<\/h4>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]Placing an order is very simple, select the products you prefer and click the Add to Cart button, proceed to the checkout following the steps indicated, once you make the payment you will receive a confirmation email with all the information about your order.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1545639513198{margin-bottom: 30px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text]<\/p>\n

My payment failed, what should I do?<\/h4>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]Your payment may not have been successful for various reasons, please check your credit card information or you may have run out of money, please contact your bank for more information.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1545639519522{margin-bottom: 30px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text]<\/p>\n

Will exhausted products or sizes become available again?<\/h4>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]Out of stock products may be available again, but we can not say when, you can check the website again or contact one of our stores to check availability.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_separator color=”custom” accent_color=”#e6c1c1″][vc_row_inner][vc_column_inner][vc_empty_space height=”30px”][vc_custom_heading text=”Payment Information” font_container=”tag:h3|font_size:50px|text_align:left|color:%230446a9|line_height:50px” use_theme_fonts=”yes”][vc_empty_space height=”50px”][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1545639573691{margin-bottom: 30px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text]<\/p>\n

What payment methods do you accept?<\/h4>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]You can pay with all credit cards.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1545639579137{margin-bottom: 30px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text]<\/p>\n

Are the payments secure?<\/h4>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]Of course it is! Payments are completely secure, we do not view or store your card details, all sensitive information is protected and encrypted.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1545639579137{margin-bottom: 30px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text]<\/p>\n

I have a gift card, can I use it for online shopping?<\/h4>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]Our physical gift cards (purchased at one of our stores) can only be used in our stores. Digital gift cards (purchased online) can be used both on our website and in our stores.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_separator color=”custom” accent_color=”#e6c1c1″][vc_row_inner][vc_column_inner][vc_empty_space height=”30px”][vc_custom_heading text=”Orders & Returns” font_container=”tag:h3|font_size:50px|text_align:left|color:%230446a9|line_height:50px” use_theme_fonts=”yes”][vc_empty_space height=”50px”][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1545639768226{margin-bottom: 30px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text]<\/p>\n

When will I receive my order?<\/h4>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]We usually ship orders the next business day. Delivery is by courier in 1\/2 working days. For orders received in our stores, the time is longer, it can take from 5 to 7 working days.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1545639775504{margin-bottom: 30px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text]<\/p>\n

How can I check the status of my shipment?<\/h4>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]Once your order has been received by the courier, you will receive an email with the code and link to track package tracking.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1545639780690{margin-bottom: 30px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text]<\/p>\n

Do you ship abroad?<\/h4>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]During the payment, the system will calculate the shipping costs based on the destination address.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1545639780690{margin-bottom: 30px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text]<\/p>\n

I have not received the confirmation email of my order, what should I do?<\/h4>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]First of all check the SPAM folder, if you do not find it, please contact our customer service.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1545639780690{margin-bottom: 30px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text]<\/p>\n

I have received my order, but I want to return the products?<\/h4>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]Applies only to defective products.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1545639780690{margin-bottom: 30px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text]<\/p>\n

I received my order, but some products are defective or not the ones I ordered, what should I do?<\/h4>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]You must begin the return process from your user panel or by contacting our customer service. In case of defective or incorrect product, we will bear the return shipping costs.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1545639780690{margin-bottom: 30px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text]<\/p>\n

I created my order by mistake, can I cancel it?<\/h4>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]If you want to cancel your order, please contact us immediately, we can cancel it until it is processed in the warehouse, otherwise you can start the return process as soon as you receive the package.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1545639780690{margin-bottom: 30px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text]<\/p>\n

You did not answer my question, how can I contact you?<\/h4>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]Contact our customer service via the form on the special page or you can call us at 231 027 0132. We are at your disposal from Monday to Friday from 10:00 to 19:00.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”50px”][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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